FAQ

A: Store your lash supplies in a cool, dry place away from direct sunlight.

• How do I place an Order?

A: Simply browse our online store, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your order.

• Can I change or cancel my order after it's been placed?

A: Unfortunately, once an order is placed, it cannot be changed or canceled. Please review your order carefully before submitting it.

• What payment methods do you accept?

A: We accept many payment options mentioned at the bottom of this page including credit/debit cards, PayPal, and other secure payment options.

• How much does shipping cost?

A: Shipping costs vary depending on your location and the shipping method selected at checkout. You can view the shipping charges before finalizing your purchase.

• How long will it take to receive my order?

A: Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days and delivered within 3-7.

• Do you offer international shipping?

A: Not at the moment, however, we are working on it :)

• How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Your 100% satisfaction is important to us. We offer a 30-day Exchange Policy on our lash trays:

• Timing: we have a 30 days Return and Exchange Policy, since the day item was received.
• To be eligible for an exchange, goods must be used sparingly and returned after a few uses of product.
• For exchanges, please email elatedartistryco@gmail.com with the subject 'Exchange' and include your order number, name and the reason for the exchange.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when shipping goods to avoid "lost packages" situation.
• Please note that customers are responsible for shipping costs of exchange items.
• When item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.

At ElatedArtistryco, we take great care in ensuring that your orders are securely packed and shipped to your provided address. However, once your order has been shipped and is in the hands of the carrier, we are not responsible for lost or stolen packages.

What to Do If Your Package is Lost or Stolen:

1. Check Your Tracking Information:

Upon shipment, you will receive a tracking number via email. Please use this to monitor your package’s status and estimated delivery date.

2. Contact the Carrier:

If your tracking information indicates that your package was delivered, but you have not received it, please contact the carrier directly. They may be able to provide additional details on the delivery or assist in locating the package.

3. Verify the Shipping Address:

Double-check that the shipping address you provided during checkout is correct. If there is an error, the carrier may have delivered your package to the wrong address.

4. Check with Neighbors or Building Management:

Sometimes, packages are delivered to a neighbor or held at a leasing office or management center. Check with them to see if they received your package.

5. File a Claim with the Carrier:

If your package is confirmed lost or stolen, you can file a claim with the carrier. Each carrier has a process for handling lost or stolen packages, and they may be able to offer compensation.

6. Notify Us:

While we are not liable for lost or stolen packages, we still want to assist you in any way we can. Please contact us at support@elatedartistryco@gmail.com with your order number and details, and we will do our best to help you.